Product Support Engineer

Do you want to be the technical backbone of our support organization? At H2L Robotics, we’re looking for a Product Support Engineer who thrives on solving complex, multidisciplinary challenges at the intersection of mechanics, electronics, and software. You’ll act as the link between our customer service, engineering, and R&D teams, ensuring issues aren’t just fixed, but permanently resolved.

What`s in it for you?

• A key position where you help build the knowledge foundation of our support organization.

• The opportunity to work on cutting-edge agricultural robots and precision farming systems.

• Close collaboration with engineers, R&D, and field teams.

• Direct impact on product reliability, customer satisfaction, and innovation.

• 25 vacation days per year (based on full-time), with the option to purchase additional days.

• A competitive salary, depending on knowledge and experience.

You

• Hold a bachelor’s degree in Mechanical, Electrical, Mechatronics, or a related technical field (or equivalent through experience).

• Have at least 3 years of experience in technical service, system diagnostics, or support—preferably in robotics, machinery, or agricultural technology.

• Speak and understand Dutch and English

• Can analyze problems across multiple disciplines – mechanical, electrical, and software.

• Have knowledge of or affinity with embedded systems, sensors, hydraulics, CAN bus, GPS/GNSS, and telematics.

• Are a strong communicator who can clearly translate technical details for colleagues and customers.

• Work structured and accurately, with an eye for documentation and continuous improvement.

Your role

As a Product Support Engineer, you’ll form the second line of our support organization. You’ll take ownership of complex technical cases that first-line support cannot resolve and dive deep into the software, electronics, and mechanics of our agricultural robots to identify and permanently eliminate root causes.

You’ll perform diagnostics, test solutions in our lab environment, and collaborate closely with engineers and R&D to analyze, report, and validate fixes. The knowledge you gain will be turned into clear internal documentation and manuals, helping colleagues act faster and more efficiently.

You’ll also train support and service teams, enabling them to solve more issues independently, and provide structured feedback to product management to drive continuous improvement. In addition, you’ll support the introduction of new products by preparing the support organization with the right tools, training, and documentation.

About H2L Robotics

At H2L Robotics we develop cutting-edge robotic solutions that transform the agricultural sector. Our tulip robot already helps growers by detecting and treating diseased plants with precision, and is in full production. Our new potato robot takes the next step in sustainable farming technology. With advanced sensors and machine learning, it enables efficient and environmentally friendly potato management. This project is now in a crucial development phase with huge market potential.